Everybody has a clear sense of it. Right now, if you look at where our franchisees are, I feel very good about their health. You also have to acknowledge there are things that we dont know. President and CEO That also opens up a whole bunch of other opportunities for us. As President and CEO of McDonalds, Chris leads the millions of dedicated McFamily members who help create delicious, feel-good moments for everyone. There are social issues on which you havent hesitated to speak outfor example, you put out public statements after the killing of George Floyd and after the attack on the Capitol. What do we know? Early on, there was a lot of trepidation: Well, we dont want to be seen as somehow capitalizing on the pandemic. But our communities wanted to understand how companies like McDonalds were supporting them, and our purpose of feeding and fostering communities was so aligned with the need of the moment. Of Mr. Kempczinski, Mr. Kelly says, At college, we nicknamed him The Colonel given the similarity between his leadership qualities and those of Dukes legendary basketball coach. In the younger Mr. Kempczinski, Mr. Kelly also saw the tremendous energy and resilience that might have predicted his traveling the globe not only as a rising leader in business but as a serial runner of marathons far and wide. And we were constantly pulse-checking our organization. How much consumer demand do you expect to shift back to dine-in when COVID-19 subsides? Ben Houchen and Simon Clarke back Boris Johnson to be Prime Minister. In the retail space, I have a lot of respect for how Walmart has engaged with their associates to address questions about their corporate brand. Ray Kroc left a legacy. Senior Vice President, Corporate Controller. As Executive Vice President and Global Chief Impact Officer, Jon is leading the effort to harness the unmatched scale and reach of McDonalds to affect purposeful change around the world. In Australia, we provided consumer staples; people could go to their local McDonalds to get things like bread, milk, and butter. Mark has also held roles in Global Insights, Global Menu Strategy, and US Strategy & Insights. Ensuring a consistent brand voice is core to his role, working to advance McDonalds business strategy, communicate the companys purpose and drive greater trust amongst stakeholders. And I feel good about what weve done. Brunswick Partner Jayne Rosefield is Head of the firms Chicago office and Global Consumer Industries Practice. Every time you go to a new organization, you take a risk with that. Partnering with stakeholders across the business and beyond, Jennys team serves as stewards of McDonalds global ESG commitments, which leverage the brands scale and presence in over 39,000 local communities worldwide to foster meaningful change at scale, while addressing some of the most pressing social and environmental challenges facing the world and the company today. We did have a leader who didnt act in accordance with our values, and youve got to hold everybody to the same account. In Europe, dine-in was 65 percent of our business in some markets; it might be less postpandemic. Chris Kempczinski: This is the fun part of the jobto imagine the what ifs. I think about it this way: in the markets that we serve, about 80 percent of the population will go to a McDonalds at least once a year. A common thing that I will hear from people who are not in the industry is that retails a dead-end job. Previously, she worked at Nestl Waters North America and served as Education Director for Salish Sea Expeditions. During his time as CFO, the company increased systemwide sales by over 25% to more than $100 billion, increased the number of restaurants worldwide by more than 10% to nearly 40,000 restaurants, and returned over $50 billion to shareholders through dividends and share repurchases. Manu began his career at McDonalds in 2001 as a Field Service Consultant in Belgium. Prior to joining McDonalds, Emilee was Vice President of Change & Culture at CNA Financial Corporation, where she focused on advancing new go-to-market business strategies, organizational restructuring, implementing a new HRIS, leading the design and move of a new headquarters location, and establishing a new leadership model in line with the purpose and values. He was appointed Vice President Finance of the UK business 2008. Regular chicken nugget or spicy?Ive always liked the regular. Keeping McDonalds relevant: An interview with CEO Chris Kempczinski. Senior Vice President, Chief Communications Officer, Amy Kovalan Chris joined McDonald's in 2015 as Executive Vice President, Strategy, Business Development and Innovation. Catherine is a CPA, has her undergraduate degree in accounting from The University of Illinois, and her MBA with a Finance concentration from DePaul University. In most major markets, they were at or near record cash flow, which essentially is how much money theyre able to take out of the business. (Laughs.). John began his career with McDonalds in 2003 as Marketing Manager for Portugal. We just have an incredible footprint that lends itself to delivery. Prior to Boston Scientific Corporation, Desiree served as General Counsel and Corporate Secretary at Boehringer Ingelheim USA, Inc., and General Counsel of the Consumer Group at Johnson & Johnson. Previously, Kevin served as McDonalds Chief Financial Officer for more than 7 years, overseeing accounting, internal audit, treasury, tax, global business services and investor relations functions. A former security chief for McDonald's is filing a racial discrimination lawsuit against the company and CEO Chris Kempczinski, claiming he was fired for speaking out in a meeting. Brunswick is committed to being the most diverse, equitable and inclusive advisory firm in the world. She earned her juris doctor from Harvard Law School and her Bachelor of Arts in economics and political science from Wesleyan University. The adjustments were making are a series of small changes that add up to one big difference our customers really notice. When you serve as many customers as we do, our customers are society. And I might with that get either a cup of coffee or a small Diet Coke. He is a strong advocate of the power of the McDonalds three-legged stool and what can be achieved through collaboration between DL partners, suppliers, and corporate teams. She joined McDonalds from The Boeing Company, where she served as Senior Vice President of Human Resources since 2016. Chris joined McDonald's in 2015 as Executive Vice President, Strategy, Business Development and Innovation. Whats this we hear about changes to your iconic burgers? In this role, Morgan will lean into digital to continue elevating consumers love and trust for the McDonalds brand around the world. She is also a member of the Rework America Business Network (RABN) focused on reskilling and upskilling our national workforce. Friday evening news briefing: Ukrainian flags raised in Kherson . One of the things that has defined McDonalds over the decades has been our emphasis on diversity, making sure we have a franchisee population that reflects the US population or the global population. I wouldnt be a Duke fan if I didnt take some lessons from Coach K. His ability to forge a sense of comradery among his players holds lessons for any leader. McKinsey: Youve had quite the baptism by fire. She first joined McDonalds as Chief Marketing Officer for our UK business and Northern Europe. became President and Chief Executive Officer of McDonalds, the worlds largest restaurant company. And at the time of Mr. Kempczinskis one-year anniversary in early November, McDonalds stock had spiked even above the year-earlier price when he took over as CEO. Are we making the right trade-offs between keeping our restaurants open, keeping communities served, keeping employees employedbetween all of that and keeping people safe? My view is that in this day and age, you have no choiceif you want to control the message, you will be an inauthentic brand and you wont have any resonance. Manu Steijaert In this role, he worked closely with our business leaders and franchisees to identify innovative new ideas and best practices to accelerate system growth. Everybody has a clear sense of it. Chris Kempczinski: We have many options, including multiple global delivery partners, local delivery companies, and self-delivery. Neither Great Men nor Great Helmsmen. If its available, I like a blueberry muffin with that. In this current environment, all companies are being asked to define their mission, their higher purpose. Sometimes, having the visibility of McDonalds can be a burden, can make for an easy target. His next novel, 'BEAUTIFUL SHINING PEOPLE', is coming in 2023, Fast Company & Inc 2023 Mansueto Ventures, LLC, Who is Chris Kempczinski, McDonalds new CEO? So, we put about $1 billion of liquidity into the system. We were lucky in that McDonalds franchisees came into the pandemic in a very strong position. McDonalds announced that its CEO, Steve Easterbrook, was being removed from his position due to breaking company guidelines regarding relationships with employees. When something in the public discourse is relevant to who we are as McDonalds, and frankly where we would be expected to say something, we should lend our voice. When I started my career, 30 years ago, marketing was typically well develop a campaign and run it for a full year, then well think about it again in a year. But now were in an always-on marketing environment, driven largely by social media. Jon holds a Bachelor of Arts in Communication and Media Studies from Boston University. In just four years, he had clearly made a mark. We have a responsibility not only to serve great food, but to make it responsibly and to enrich the communities in which we operate. As Chief Financial Officer, Ian oversees McDonalds accounting, internal audit, treasury, tax, global franchising, global business services and investor relations functions, and as a member of McDonalds senior leadership team, he works to position McDonalds for long-term enduring success. And in many cases, it's that little bit of that odd juxtaposition that creates interest. [Many] decisions were left to the field and I think ultimately that proved to be quite successful for us.What is one misconception about retail that you would love to debunk for everyone? We use the expressionIm sure other companies use it as welltheres freedom within the framework. It would have been so easy for him to dwell on all the horrible things that had happened to him over the decades. Everybody was willing to help you.What is something you learned early on that has carried with you into today? He began his career in brand management at Procter & Gamble, and also held senior positions at PepsiCo, and most recently at Kraft Foods where he was EVP, Growth Initiatives and President, International. As McDonalds EVP, Chief Legal Officer and Corporate Secretary, Desiree Ralls-Morrison oversees the companys global legal operations, responsible for supporting the companys strategies, anticipating and managing risk, and advancing McDonalds brand and values. Prior to that she was Sr. Director, U.S. McOpCo Controller from April of 2014 to September of 2016. Amy has eighteen years combined experience in compliance and safety, having previously launched compliance programs at the City of Chicago and DePaul University and served as the Chief Safety and Security Officer for the Chicago Transit Authority. I think for us, to be honest, we just had to catch up. Bethany Tate Cornell joined McDonalds in November 2020 as Sr. Vice President - Chief Learning and Development Officer, leading the talent development strategy for McDonalds internal global workforce and corporate owned restaurants. Everybody recognizes the golden arches. Were building on our strong foundations to ensure we have long-term success. In his most recent position, CEO of McDonalds UK & Ireland, Paul led the business through a period of strong and sustainable growth, delivering successful customer-led plans including the launch of McDelivery and the evolution of the at home service. Manu studied art and design at the Royal Academy of Fine Arts in Antwerp, Belgium. Desiree serves on the Board of Directors for DICKS Sporting Goods, Inc. and as a Director for The Partnership, Inc., whose mission is to ensure the economic competitiveness of the Boston area by attracting, retaining and convening professionals of color. By Philip Delves Broughton McKinsey: Might there come a time when your business is more than just selling burgers and Definitely the Egg McMuffin with no Canadian Bacon. Ian also spent time as Managing Director of McDonalds Ukraine. When you look at the career progression that people can have in the retail industry and the career progression that people have at McDonalds, its quite remarkable. Any franchisee reading this is going to make sure they suggest a new item because they dont want to be calibrated. Whats this we hear about changes to your iconic burgers?The adjustments were making are a series of small changes that add up to one big difference our customers really notice. Chris Kempczinski is one of the dynamic leaders on The List of People Shaping Retail's Future 2022 who will be celebrated at the NRF Foundation Honors. What defines McDonald's leadership is the knowledge that from a McDonald's executive to a McDonald's franchisee, corporate leadership strategy matters. Also, we could have done a better job demonstrating and articulating what McDonalds was doing to support communities. The whole world was in crisis mode, but Chriss calm demeanor and thoughtful approach ensured that as a team we could implement the swiftest operational transformation in our history to protect restaurant. I didnt think we were getting enough out of that investment. What are your plans in each of those areas? What are we certain of? Jill holds a BA in Business Studies from Brighton University, United Kingdom, and a Chartered Institute of Marketing Diploma. Now, we actually have to create some advantage there. Ukraine News. This article was edited by Monica Toriello, an executive editor in the New York office. We had the worst quarter in the history of McDonalds in the second quarter of last year. Steve was at the company for 20 years. You never know exactly what youre going to get back from customers. She returned to the McFamily in 2022 to accelerate the next phase of the IOM segments growth, elevating our marketing and creative excellence while enhancing our crew and customer experience to unlock new growth opportunities in the IOMs. 65 years in business serving 65 million people a day (give or take). . Chris is responsible for driving McDonald's growth strategy, Accelerating the Arches, and ensuring that the company's values are embedded throughout the system as the filter through which all our business decisions are made, bringing its corporate purpose-to feed and foster community-to life. Senior Partner, Consumer Industries Group Global Lead, Head of Office, Chicago. Imagine if we could engage with all of those customers, or even just the majority of those customers, on our app. When you serve as many customers as we do, our customers are society. As for digital, I think everybody, not just in our industry, recognizes that digital is transforming how consumers are interacting with brands, how theyre experiencing things. Theres not one person. Meet our President and CEO, as well as other McDonald's U.S. executive team members who continue to build our legacy and ensure our Golden Arches shine bright. Outside of McDonalds, Jon is a member of the Board of Directors for World Food Program USA, a non-profit that supports the mission of the UN World Food Programme to advance the global movement to end hunger. Signup for our newsletter to get notified about our next ride. Were going to be transparent with people. Leadership McDonald's CEO Chris Kempczinski apologizes for his text to Chicago's mayor "Those comments were wrong," he said in a video to the system amid a furor over the message, which appeared to blame parents for shooting deaths of two kids. Desiree is also a Founding Member of The New Commonwealth Racial Equity and Social Justice Fund in Massachusetts. Here are a few questions, along with Kempczinskis answers (watch the video above for all 20 Questions):What is the biggest risk you have taken in your career? This approach led to initiatives such as the Fan Truths strategy and the record-breaking Famous Orders collaborations, resulting in dozens of creative excellence awards. Marion was recognized by the National Diversity Council for being one of Illinois 2012 Most Powerful and Influential Women and has been recognized by Black Enterprise as one of the 50 most powerful women in corporate America, 2015, Most Powerful Women in Business, 2017, 300 Most Powerful Executives in Corporate America, 2018, one of the Most Powerful Woman in Corporate America in 2019, a 2019 CNN Risk Taker and a 2019 Chicago United Business Leader of Color. Of course, when its no longer a one-way communication, that comes with an added level of risk. Its a great flavor improvement on our product. It goes back to credibility. Given your particular focus on those factors, even before you became CEO, its almost as if you saw the pandemic coming. Its a great flavor improvement on our product. Theres a rich trove of best practices out there to learn from. The road to affordable autonomous mobility, What matters most? Prior to McDonalds, Bethany spent 30 years leading talent development and learning innovations at six companies, including Boeing, GE, Gap, Ethan Allen, IBM and The Interlock Group. President and Chief Executive Officer at McDonald's Corporation 1y . In this role, Marion and her team ensure relationships with suppliers are based on transparency, inclusion and trust, which lead to strong business performance and a unique competitive advantage for the McDonalds System. Mr. Ozan reflected on his CEOs approach: From the outset of this pandemic, Chriss priority has been clear-protecting restaurant crew and customers above all else. (function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': Prior to McDonalds, Mark was a Principal and core member of the consumer practice at The Boston Consulting Group. First, we have the four pillars of what we call our Corporate Leadership Platform: supporting local farmers and local sourcing, protecting our planet, serving our communities in times of need, and providing jobs and opportunity. As you navigated a global pandemic and the rise of extreme social unrest during your first year as CEO of McDonalds, did any particular principle or philosophy guide you? In most major markets, they were at or near record cash flow, which essentially is how much money theyre able to take out of the business. In our top markets, our drive-thru service times are now about 30 seconds faster than they were two years ago. I hope so. Weve been in the Drive Thru business for decades, so I dont want to say that we had any foresight in that. Theres nothing more important to my job than making sure McDonalds is as relevant 10 years from now as it is today. Before joining McDonalds, Desiree spent more than three years as General Counsel and Corporate Secretary at Boston Scientific Corporation, where she provided global legal leadership across all of its businesses, regions and functions. He is also on the Board of Directors for Paradigm for Parity; and on the Advisory Council for Diversity MBA. In addition, he holds a Bachelor of Science degree in Education - HR Development and a Master of Science in Education - Workforce Development from the University of Arkansas. Chris is responsible for driving McDonald's growth strategy, Accelerating the Arches, and ensuring that the Company's values are . Throughout his McDonalds career, he has achieved exceptional results by resetting the fundamentals of the business, focusing on operational excellence and ensuring strong collaboration and engagement with franchisees and DL partners. Yahoo Finance says McDonald's sources said Kempczinski is a. Put simply, he is a leader who at his core "cares a lot." Gonda leads a team across corporate and U.S. communications, media relations, crisis communications and brand communications. So, for example, with Drive Thru, the classic frustration for the customer is: How long is it going to take? McDonalds is not responsible for the content provided by third-party sites. COVIDs a perfect example of that. Jill began her career as a marketing trainee at Colgate Palmolive and later joined British Airways, rising through the company to eventually lead Global Marketing. Essentially, its a new cooking procedure in the restaurants that allows us to cook a hotter, juicier burger every time. As you navigated a global pandemic and the rise of extreme social unrest during your first year as CEO of McDonalds, did any particular principle or philosophy guide you?Its been important to me that were always connecting the decisions that we make back to what we stand for as a company. When you eat as much McDonalds as I do, you think in day parts. I think everybody has recognized were going to a world thats going to be more contactless, thats going to have more dine-away as opposed to dine-in. I needed to learn and I needed to listen quite a bit. The more delivery locations you have, and each of our restaurants is a delivery location, the better you can make that experience. 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